WorldAPP Celebrates First Anniversary of Customer Success Team
WorldAPP, leading provider of mobile data collection solutions, today celebrates one year since the creation of its customer success team. The team, headed by Liam Davies, goes beyond technical support to provide customers with dedicated account managers focused on improving their experiences with the WorldAPP products, Form.com and Key Survey.
“Our purpose is to partner with you to build a long-term strategy for your Key Survey or Form.com account,” said Davies, “We get a real understanding of your aims and objectives and marry that with our product experts to ensure you continue to get the maximum return on your investment with WorldAPP.”
Those efforts are now coming to fruition with the results of the first customer success-owned satisfaction survey. Amidst praise for the products’ ease of use, useful features, and technical support team, clients also took the time to highlight the work of their customer success managers. One customer, Senior Associate Torrey Wilkinson of management consulting firm Booz Allen Hamilton, described WorldAPP as, “Very customer-friendly,” and, “really willing to work with us to find a solution that works to meet our needs.”
By working with clients to explore new ways to use Form.com and Key Survey, WorldAPP’s customer success managers can apply the products’ flexibility to projects outside their original area of use. The team helps customers improve their processes and continue to see increased efficiency in their operations.